Q: How do I create an online account to complete my registration?
A: Please visit our Account Creation Help page at www.madisoniceinc.com/accountcreation for detailed account requirements.  You can also visit the SmartRec "knowledge base" for information on how to navigate and make changes to your registration account once it has been created.
 
Q: I have a problem with my account that I created online. What do I do now?
A: Please send us an email at skatingschool@madisoniceinc.com or call us at 608-204-7606 with problem details so that we can assist you.
 
Q: What is included with the class fee?
A:  The fee you pay for class includes one 30 or 35 minute lesson with a US Figure Skating certified instructor once per week for the duration of the session.  Also included with this fee is the use of ice skates during your class.
 
Q: Are there any discounts?
A: We do not currently offer discounts for class registrations.
 
Q: What is the refund or credit policy?
A:  Refunds/credits are only given in cases of medical necessity once a doctor's note has been provided.  You will be given a refund/credit only for those classes not attended due to injury/illness/medical condition.  A non-refundable registration fee of $50 per class will be retained once classes have started.
  • All other circumstances will taken under review at management's discretion.
  • In the event that a class session must be suspended/cancelled for any reason, a credit will be issued in the amount of $10 per class that was not able to be held.  No refunds will be given for any reason.
Q: We are currently taking classes but registration ends before the session is complete so I don't know if I or my child will pass to the next level.  What level should I register for?
A: We ask that you register for the level that you are currently enrolled in.  Your instructor will inform the management at the end of the session what the next recommended level is and we will move you up automatically if you have passed.  You will receive an evaluation form from your instructor on the last day of class for the session.  If you are unable to attend the final class of the session, you can request this form from the office, or  
 
Q: My child has never taken ice skating classes before.  What level should I sign him/her up for?
A:  If you or your child has never taken lessons before, please register for either Teddy Bear (age 2-4, with parent on-ice), Snowplow Sam 1 (age 4-6), Basic 1 (age 6-13) or Adult Beginner 1 (age 14+), depending on the age of the person taking the class.  
 
Q: But I/my child has been skating for a long time, although we have never taken a class.  Can't we skip the first level(s)?
A: Regardless of past skating experience, we still ask that everyone sign up for the first level for their age group (see answer above). If you/your child has some skating experience and can easily perform all of the required skills, the instructors will work with you/them to find a more appropriate level for you/them once classes have begun. Please note that parents can be on-ice (while wearing shoes) with the Teddy Bear class ONLY.
 
Q: I/my child has taken classes in the past (with MISS or elsewhere). Why can't we sign up for the level of class that we need?
A: Our registration system (called SmartRec) requires a prerequisite skill be listed on your skater's profile in order to register for a class that is not Teddy Bear, Snowplow 1, Basic 1 or Adult Beginner 1.  We can add these skills to your profile if necessary.  Please send an email to skatingschool@madisoniceinc.com it order to start a discussion regarding past class experience.